Summary
An excellent opportunity to join an established company that values their people and is committed to investing in growing new talent. - Why should the apprentice apply? - This is a wonderful opportunity for a career in residential sales and lettings with a view to future career progression.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Discussed at Interview
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday – 9am to 5pm, occasional Saturdays 9am to 3pm.
40 hours a week
Start date
Tuesday 6 May 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
• Meeting and greeting customers
• Handling customer enquiries face-to-face, over the telephone and online
• Arranging and assisting with property viewings
• Creating sales particulars and social media content
Where you’ll work
This apprenticeship is available in these locations:
* 1 Skillings Lane, Brough, HU15 1BA
* 62-64, MARKET PLACE, MARKET WEIGHTON, YORK, YO43 3AL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TEC PARTNERSHIP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
4 days in the work place and a day completeing course content, supported by the provider.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Logical
* Team working
* Creative
* Initiative
* Social Media Interest
Other requirements
Ideal candidate would be able to commute between Market Weighton and Brough