Commercial Administrator
Based in Waltham Abbey
Permanent
£28-32K per annum dependent on experience
Duties
* Answering incoming calls / making outbound calls as required.
* Regularly checking and dealing with queries and call logs to all shared mailboxes.
* Creating and updating jobs on our EvoM system, creating and updating notes.
* Inputting RM appointments into engineer's diaries with the aim being to meet the SLA.
* Updating and checking client portals.
* Ordering parts internally as and when requested/required by engineers.
* Tracking and chasing the progress of part deliveries with suppliers.
* Arranging return visits for engineers for uncompleted jobs or to fit additional parts.
* Full responsibility for diary management/scheduling of allocated engineers and contractors as needed.
* Good construction knowledge, able to talk to clients to establish the cause of the issue to send the correct trades operative.
* Provide a quotation for reactive jobs, labour and materials.
* Commercially aware maximising Helpdesk operatives productivity.
* Review traffic conditions for job locations.
* Forward thinking, scheduling jobs to minimise travel time to area/routes.
* Dealing with complaints as per process.
* Interviewing potential engineers.
* Helpdesk diary management coordinating annual leave and shift patterns.
* Liaising with subcontractors to ensure they are providing adequate service.
* Checking engineers paperwork and timesheets on a weekly basis.
* Ensuring all invoicing is completed daily, to include all jobs completed by allocated engineers, PPM work and unallocated engineers as required by the business, liaising with engineers.
* Attend monthly line managers meetings and report as per agenda.
* Any other ad-hoc duties as required within the department.