Portsmouth Hospitals University NHS Trust
Band 3 - £24,071 - £25,647 per annum pro rata
Part-time 17.5 hours per week and full-time 37.5 hours per week available
Fixed-term 12 months
Would you like to bring your administration skills to support our friendly team? Are you an experienced administrator, looking to develop your skills? Can you manage competing priorities and deliver with a high level of accuracy?
Main duties of the job
The Wessex Kidney Centre is looking for an enthusiastic, caring, and detail-oriented individual to join our dedicated team of Secretaries to provide support to our Consultant Nephrologists and Nurse Specialists.
This post provides thorough and dedicated administrative/secretarial support to the Consultants Nephrologists, serving as a contact for patient concerns and queries, cross-cover within the secretarial team, and undertaking all urgent correspondence.
Experience working in a busy office environment is essential, with the ability to prioritise and ensure first-class patient care is delivered at all times. You will have outstanding customer service and communication skills, ideally within a secretarial or administrative support role, and should be able to work under pressure while remaining calm, polite, and professional.
Previous experience with Portsmouth Hospital University NHS Trust's systems would be desirable, although training will be provided.
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job responsibilities
Provide secretarial support to Consultant Nephrologists with the Renal Department, including all duties associated with this role: typing of urgent correspondence, minute taking, diary management, answering of telephone calls from patients, clinical teams, and external providers, PTL management for your Consultant activity/outcomes, and general administrative tasks as required.
Provide administrative/secretarial support to the Nursing teams, Registrars, and Junior doctors if/when required.
Management of peripheral clinics undertaken by Consultant Nephrologists, ensuring clinics are utilised to their potential, adhering to appropriate timeframes for the cancellation of clinics, ensuring patient appointments are well managed, and patients receive appointment/changes in an appropriate timeframe.
Direct contact for Nephrological patients, ensuring a high level of customer service is provided, liaising with the Consultant Nephrologist.
Person Specification
Qualifications
* Educated to GCSE level (or equivalent)
Experience
* Experience of an office environment
* Experience of working in the NHS or a government/public body
* Secretarial experience
Skills and Knowledge
* Ability to achieve a high level of accuracy while ensuring deadlines are met
* Excellent communication, reception, interpersonal, and organisational skills
* Ability to deal with clinicians, general practitioners, management, staff, patients, and the general public
* Ability to communicate in oral and written English
* Ability to understand and work with financial, administrative, and personnel processes and practices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Portsmouth Hospitals University NHS Trust
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