Astute's Power team is partnering with a leading District Heating company in the UK to recruit a Call Centre Operator for its office in Carlisle.
The Call Centre Operator role comes with a starting salary of £23,500 + private medical, and bonus.
If you're experience working in call centres / helpdesk centres, with strong communication skills and the ability to work proactively then submit your CV to apply today.
Responsibilities and duties
Reporting to the Head of Customer Experience you will:
Proactively answering all incoming enquiries from customers and providing excellent customer focused outcomes.
Identify and alert management of events with potential high business impact or emergency.
Working with the Customer Service team to create, deliver and implement new systems and processes to continually improve our service to our customers.
Assisting in the generation of customer communications and documents.
To adhere to the quality assurance in place to ensure our customers receive best in class service.
To engage with first line responses on complaints
To gather and present adequate information to our customers on district heat networks and our service offer.
To investigate and reconcile accounts and meter readers in our billing platform and communicate / take action to resolve outstanding issues.
To produce, from the system, reports on account status and issue appropriate communications to customers to rectify.
To coordinate and re...