About the role
Working in the front office, the postholder will be the first point of contact for people visiting the Person-Environment-Activity Research Laboratory (PEARL) of the Department of Civil, Environmental & Geomatic Engineering (CEGE) and play an essential role in the smooth running of operational aspects of the Front Office
Your main duties will include to:
▪ Be a welcoming, approachable, informed, friendly face for the public, visitors and staff and act as a key point of contact in the building.
▪ Deliver the highest level of customer service and responsiveness to both internal and external contacts and disseminate information to the relevant stakeholders.
▪ Work at the Chadwick Building Front Office (Bloomsbury campus) in central London as part of the monthly operation aiming to enhance own learning, promote collegiality and understand the different department operations.
▪ Manage space allocation for academic and research staff, keeping records up to date and liaising with other staff so they are aware of changes.
▪ Provide a reliable service as part of the Front Office team, between 9:00-17:00, with occasional events outside of these hours.
▪ Be a responsible keyholder, first aider, fire marshal, and play a key role in the instance of a building evacuation or serious incident.
▪ Manage the resolution of small building maintenance, cleaning and office facilities issues as needed, and escalate any issues to the Building Manager (or Delegate); escalate to UCL Estates and follow up, as appropriate.
A job description and person specification can be accessed at the bottom of this page.
To apply for the vacancy please click on the ‘Apply Now’ button below.
If you have any queries regarding the vacancy or the application process, please contact Nikos Papadosifos,
If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please contactthe HR team at .
We will consider applications to work on a part-time, flexible and job share basis wherever possible.
The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit About you
1. Experience of working in a customer facing role in a busy customer-orientated environment.
2. Highly competent user of Microsoft Office suite and ability to learn new systems and databases.
3. Excellent communication skills, with a high standard of written and verbal English
4. Ability to build positive working relationships and provide a friendly service to people at all levels Professional and confident manner with a high standard of customer care and responsiveness
What we offer
As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:
5. 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
6. Additional 5 days’ annual leave purchase scheme
7. Defined benefit career average revalued earnings pension scheme (CARE)
8. Cycle to work scheme and season ticket loan
9. Immigration loan
10. Relocation scheme for certain posts
11. On-Site nursery
12. On-site gym
13. Enhanced maternity, paternity and adoption pay
14. Employee assistance programme: Staff Support Service
15. Discounted medical insurance