Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Job overview
An exciting opportunity has arisen for a highly motivated and experienced administrator to join the Single Point of Access service in Oxfordshire. The post is for a fixed term or secondment, 6 or 12 months are available.
The Single Point of Access is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy and other community services for people over the ages of 18 and living in Oxfordshire.
SPA team is made up of experienced administrators and clinicians who work closely together. When you start, you'll have line manager and peer support as well as training and other resources to support you do your work effectively.
SPA is spread over two bases, Banbury, and Abingdon, operating 8am-8pm, 365 day a year on a shift pattern basis. Shift patterns are 08:00-16:00, 10:30-18:30 and 12:00-20:00.
Main duties of the job
The main duties of the role are to manage and coordinate the day to day administration work load and answer the health care professional phone line.
You will work as part of a close-knit team to ensure the patients receive the best possible service. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
Working for our organisation
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Access to tailored individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount across a wide range of shops, restaurants and retailers
* Competitive pension scheme
* Lease car scheme
* Cycle to work scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (please note waiting lists may apply)
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
Please see the job description attached to this advert for a full overview of the role responsibilities.
Person specification
Knowledge and Experience
Essential criteria
* Previous experience in an administrative role.
* Ability to minute meetings.
* Organisational skills/managing diary systems and tracking information.
* Experience of managing information on a database
* Experience of using computer programs including Excel, Word, and Outlook.
Desirable criteria
* Working knowledge of Electronic Patient Record system.
* Experience in office management and supervisory/management role for staff.
* Experience of arranging and conducting interviews and of inducting new staff.
* An understanding of information governance.
* Data analysis and interpretation skills. Knowledge of project management or information analysis.
Personal Qualities
Essential criteria
* Excellent and calm telephone manner.
* Patient focused approach.
* Understanding of the need for confidentiality
Qualifications-Academic/Skills/Professional
Essential criteria
* GCSEs or equivalent.
* Excellent verbal and written English skills.
Desirable criteria
* Higher Education qualification (i.e., 'A' Level/NVQ III standard) or equivalent.
* IT Skills to RSA3/NVQ Level 3, or equivalent experience.
* All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
* Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
* Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
* Employees are expected to undertake mandatory and statutory training related to their role.
* We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
* We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
* Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
* Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing
Oxford Health NHS Foundation Trust are pleased to be a Gold Award holder under the Armed Forces Covenant Employer Recognition Scheme. We have an active Armed Forces network within the Trust and offer a Guaranteed interview scheme to candidates who meet the essential requirements for the job. For more information or any specific questions, please do contact us at Careers@Oxfordhealth.nhs.uk or contact 01865 904100
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