Xpert Resourcing is working in partnership with a leading British manufacturer of high specification fire doorsets and emergency access systems for over 25 years.
As Resident Liaison Officer (RLO) you will play a pivotal role in maintaining effective communication between a construction project and the residents affected by it.
This demanding yet rewarding position requires a unique blend of interpersonal skills, empathy, and the ability to deal with issues and complaints in a calm and professional manner.
Within this role you will be the first port of call for residents to schedule appointments or those who are experiencing difficulties with the planned work/appointments made.
Duties to Include:
* Liaising with residents prior to commencing pre-works, to ensure that the residents are fully aware of the scope of works, estimated timescales, the residents’ responsibilities, and details of the appointed contractor.
* First port of call for residents included within the door set replacement programme.
* Conducting regular liaison with residents before, during and after works, through telephone calls, personal visits, and written correspondence.
* Assisting the Facilities Team Manager and supervisors in identifying completed properties for inclusion in the engagement of undertaking resident satisfaction surveys.
* Ensuring that all residents have full-service provision at the end of each working day.
* Scheduling Installation appointments.
* Keeping programme trackers updated with daily site progress.
Experience/Skills Required:
* Customer focused
* Excellent time keeping
* Ability to deal with issues and complaints in a calm and professional manner
* Excellent interpersonal and written skills
* Professional attitude
* Organised and excellent administration skills
* A minimum of 12 months experience in a customer service or public facing role
* Knowledge of administration, methods of reporting and Key Performance Indicator
* Good IT Skills
* Please note that a driving license is essential for this role
Hours of work:
08.00 - 17.00 Monday - Thursday 08.00 - 16.30 Friday
1 hour unpaid lunch break
Fixed term contract role until the 31st March 2026
Benefits:
21 days leave plus bank holidays, Life Insurance 3x salary, Digital GP, EAP and Pension (3% employer contribution).
If you have not received a response within 5 working days, unfortunately your application has been unsuccessful. Xpert Resourcing Ltd is acting as an Employment Agency for this Permanent vacancy.
INDHP