Job Description
Calling all Customer Service and Logistics Leads!
We have an exciting new role as a Customer Service and Logistics Lead who will lead a team of two Customer Service Specialists whilst playing a critical role overseeing daily operations, resolving issues, and providing clear communication both internally and externally.
Key Responsibilities
* Managing accurate inventory across three logistics service providers
* Addressing inbound distribution issues, such as manual Goods Issue errors.
* Managing inventory for distressed stock.
* Handling month-end and year-end inventory processes.
* Ensuring timely and accurate invoicing to customers using SAP.
* Resolving outbound delivery issues, including late deliveries and refusals.
* Supervising two Customer Service Specialists
* Ensuring the team provides efficient customer order processing and has clear communication with the customers
What we’re looking for:
* 3+ years of experience in a logistics/customer service lead environment from an FMCG businesses
* Previous Supervisory experience
* Familiarity with warehouse management systems and transport tools
* Previous knowledge with SAP is a plus
* Strong IT skills using Excel proficiently
* Excellent written and verbal communication skills
* Strong stakeholder management experience
Perks + Benefits
* Hybrid remote – 3x a week in the office
* £37k-£42k + bonus
* Additional benefits
If this sounds of interest, APPLY NOW!