Interim Head of Operations 37 hours per week – 3-month Fixed Term Contract Hybrid working with 2 days a week in and around Worthing Salary – Competitive Are you a senior housing professional who wants to work for a thriving organisation and make a difference by driving customer service improvements? Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We’re a small yet dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties. Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers’ lives. We’re at an exciting and transformative stage in our business, embracing innovative approaches and new ideas as we continue our journey toward achieving brilliant outcomes for our customers. A unique opportunity has arisen for a seasoned housing professional with senior management experience either at Director or Head of Service level with a passion for customer services to join us on an interim basis. In this role, you will adopt a hands-on approach working collaboratively across the business to drive innovative solutions to operational challenges. If you're a proactive leader who's skilled in project management, customer service, repairs and complaints handling, this role could be the perfect fit for you Worthing Homes leadership focus is on service excellence, continuous improvement and innovation in how we deliver tailored services to the diverse needs of our customers. Key to this is the ability to analyse performance data, to drive continuous improvement, ensuring that our customer services and repairs remains responsive, cost-effective, and high quality. About You We are looking for a results driven leader who is motivated by a social purpose with a successful track record of leading housing management and customer services. We pride ourselves on our customer focus and so we are seeking a like-minded individual who is passionate and committed to delivering excellent customer service and understands how functions, processes, technology and culture can be designed to deliver this. Why work for us? At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We foster a collaborative culture in which teamwork is highly valued and we employ brilliant people to work with our customers to help support them to live their best lives. If you're looking for an exciting opportunity while making a tangible impact in people's lives, this is a role where your contributions will be valued and visible. Join us on our journey to brilliance and be part of a team that makes a real difference in the community. For more detailed information, please see the role profile. If you would like to discuss the opportunity with our CEO, Donna Cezair, please contact Jordan Houghton jhoughtonworthing-homes.org.uk to arrange. Closing date: 29th November 2024. Interviews will be held at Davison House, Worthing.