Story Behind the Need:
Business group: Digital Accessibility – responsible for ensuring digital accessibility of digital products and channels – client facing products in Canada.
Project: The Digital Accessibility Specialist will support the USCM (United States Cash Management) channels team to ensure the online platform meets accessibility standards for businesses and large corporations. The platform was initially launched in some LatAM countries, involving retrofitting work to adhere to accessibility standards, in partnership with the Global Cash Management design team.
The Senior Digital Accessibility Specialist will champion inclusive design and accessibility across clients to envision and co-create accessible digital experiences, solutions, and interactions for customer customers. They will provide technical leadership, expert guidance, coordination, and strategic support to teams and centers of practice, focusing on facilitating inclusive design principles and driving adoption of digital accessibility techniques.
Candidate Value Proposition:
The successful candidate will engage with a high-visibility project that will develop a platform for North and Central America and potentially lead accessibility efforts with partners, collaborating with digital accessibility experts and learning from leaders in the industry at a top 5 Canadian Bank.
Typical Day in Role:
1. Develop and document accessibility standards and policies.
2. Collaborate with teams in a strategic, self-directed manner to support digital product development.
3. Mentor and collaborate with other accessibility, design, and usability specialists.
4. Be recognized as an accessibility technical subject matter expert for user interface experiences, monitoring industry trends to identify best practices.
5. Drive contributions to ongoing guidelines for accessibility standards and requirements by other SMEs and incorporate input from other centers of practice.
6. Develop and continually evolve accessibility testing processes, methodology, tools, and criteria.
7. Explore capabilities of digital platforms and identify strategic opportunities to drive accessibility forward.
8. Identify and remove accessibility barriers to positively impact the user experience for users with disabilities.
9. Provide strategic direction, training, expertise, and feedback to build accessibility knowledge within various teams across the Bank.
10. Leverage insights from usability testing with people with disabilities to refine best practices.
11. Work directly with teams to lead the vision of accessible customer journeys.
12. Coach and guide designers and engineers on advanced accessibility principles.
13. Document and develop best practices and technical implementation techniques.
14. Engage collaboratively with engineering and business teams to identify common needs and drive strategic accessibility efforts.
15. Mentor and collaborate with other accessibility, design, and usability specialists.
16. Contribute to the development of the Accessibility Community of Practice.
17. Participate in the wider digital accessibility community.
18. Partner with teams/stakeholders that speak Spanish.
Candidate Requirements/Must Have Skills:
1. 5 – 8 years of practical digital accessibility experience, with knowledge of digital accessibility standards and inclusive design principles, including the Web Content Accessibility Guidelines.
2. 5+ years’ experience with frontend technologies regarding digital accessibility for mobile and responsive web applications.
3. 5+ years’ experience with disability-related issues and assistive technology, providing accessibility solutions for content creators, product designers, developers, and testers.
4. 5+ years’ experience with accessibility testing techniques using automated and manual testing procedures (e.g., Wave, Axe, Andi, or other automated testing tools).
Nice-To-Have Skills:
Bilingual in Spanish is considered an asset.
Soft Skills Required:
1. Proven ability to effectively communicate the complexities of accessibility and inclusive design to technical and non-technical audiences.
2. Strong understanding of usability and user interface design principles.
3. Strong relationship-building and influencing skills.
4. Self-driven, with the ability to take ownership and accountability.
5. Comfortable working within tight timeframes and creatively within constraints.
6. A fast learner with an appetite to learn about financial solutions.
7. Adaptability and flexibility.
Education:
1. Bachelor's in a technical field, digital design, or related fields – or equivalent working experience.
2. CPACC general or web certification is an asset.
Best VS. Average Candidate:
The ideal candidate can guide and influence teams, with strong communication skills being vital. Spanish proficiency and strong digital accessibility experience will set them apart.
Candidate Review & Selection:
2 rounds – MS Teams Video interviews:
1st – 30 minutes with HM.
2nd – 45 minutes to 1 hour with a team member and Director of Digital Product Design.
Job Details
Job ID: 12519
Contract Duration: 3 months
Location: Scarborough
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