Property Claims Handler - Birmingham, West Midlands
Client: Sedgwick
Location: West Midlands, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 20783117fa2e
Job Views: 6
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
The Role:
We now have an opportunity for a talented Adjusting Executive to join our highly successful Home Claims team. At Sedgwick we are committed to a flexible first policy allowing you to enjoy a mix of working from our office and from home, with the agreement of your line manager on your individual pattern of work.
Our loss adjusters utilise their renowned expertise on domestic claims, ranging in value up to £100k, and including claims of significant value and complexity. As the adjusting executive, you will work alongside your designated adjuster to achieve successful conclusion of allocated claims. This means claims settled promptly, with fair and accurate settlements, and ultimately highly satisfied customers.
Throughout all dealings with the customer and/or their representatives, you will maintain a positive relationship to ensure that the reputations of both Sedgwick and our Insurer client are protected.
The Adjusting Executive role is a technical assistant role, designed to support the adjuster’s work throughout the handling of these claims. As an Adjusting Executive, you’d work on a one-to-one basis with one of our adjusters, to ensure we can deliver customer service and technical claims handling at the very highest level.
You will have the following skills:
1. The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim.
2. Cert CILA/Cert CII or the desire and agreement to attain this during the first year.
3. First class communication skills, both written and verbal.
4. The ability to identify if a customer may have a vulnerability and adjust your communications accordingly.
5. Competent IT skills, and the capability to maintain electronic files to a high auditable standard.
6. A willingness to liaise and build effective working relationships with colleagues.
7. The ability to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster.
8. Understand the importance of ensuring all stakeholders are kept fully updated.
9. Provide assistance on site, including Minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed.
10. Accurate daily time recording, delivering a high proportion of chargeable hours.
This is a great opportunity for those who are motivated by the desire to deliver excellent customer outcomes, and the variety of claims work as well as the opportunity to partner with our Home Claims Adjusters and contribute to the ongoing success of Sedgwick in the UK.
Working at Sedgwick: Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office or change your hours, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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