ABOUT THE ROLE
FLOATER ROLE – SITES: PETERBOROUGH, OAKHAM, ANCASTER & BOURNE
The role of Sales Advisor, reports to the Sales Manager and carries out all aspects of the day to day running of the site sales complex, ensuring that outstanding customer service is delivered throughout the customer journey. This includes achieving qualified sales reservations and meeting or exceeding sales targets, as well as efficiently progressing reservations through to exchange of contracts and legal completion.
Principal accountabilities of the role include:
1. Ensure that the general presentation of the site and that of the sales complex is maintained to a high standard
2. Ensure that all relevant information required to be able to give full and accurate information to purchasers is available and maintained at all times
3. Guide potential purchasers around show homes, stock plots and site to fully demonstrate the product
4. Ensure visitors and potential purchasers to site are aware of Bellway’s Health and Safety Policy and they are always accompanied by a Bellway representative
5. Maintain accurate records using Bellway’s in-house CRM system
6. Liaise with purchases, solicitors and financial advisers on a regular basis
7. Arrange for a customer to attend a home demonstration with the Site Manager and carry out the Company’s handover policy
8. Assist purchasers following legal completion with any defects or customer care issues
9. Attend and minute a weekly Sales/Site Meeting with your Site Manager
10. Proactively work with Sales Managers and colleagues to suggest ideas to achieve increased sales
REQUIREMENTS
Experience
11. Experience of working within a face to face sales environment
12. Experience of working as a Sales Advisor for a residential house builder is desirable
Qualifications and Training
13. GCSE Maths and English – Grade 4/C or above (or equivalent)
Skills and Aptitude
14. Effective negotiation and sales skills
15. Good administration skills
16. Strong communication and listening skills
17. Ability to work on own as well as part of a team
18. IT literate and the ability to adapt to new systems
19. Committed to diversity and inclusion
The Role and Working Conditions
20. Willing to be flexible in respect to day to day duties and hours worked
21. Lone working, dependant on site
22. Ability to travel to all sales sites, including divisional offices
23. Able to work weekends and bank holidays
REWARDS AND BENEFITS
24. £24,000 base salary + £9,000 guaranteed commission + 5% bonus
25. Contributory pension scheme
26. 25 days holiday, plus bank holidays
27. Purchase holiday scheme
28. Access to discounts and benefits portal
29. ShareSave Scheme
30. Cycle to Work Scheme
31. Life assurance