Service Support Engineer
Location: Beccles, Suffolk
Salary: £50,000 per annum
Monday to Friday - 7.30am to 4.00pm
Are you an experienced Service Engineer with a passion for delivering exceptional customer experiences? Our client, a leading automation and manufacturing solutions provider, is seeking a talented individual to join their aftersales team. This is a dynamic and fast-paced role, perfect for someone who enjoys both reactive and proactive customer support.
About the Role:
As a Service Support Engineer, you will play a critical role in supporting the commissioning, installation, and ongoing maintenance of cutting-edge automated systems. This role involves a mix of on-site and remote support, ensuring customer satisfaction throughout the life-cycle of the equipment. You will also assist in training and developing service engineers, as well as identifying and implementing system improvements.
Key Responsibilities:
* Diagnose and resolve customer issues remotely and on-site in a timely manner.
* Provide technical support to the aftersales team.
* Support customer service contracts, including pre-service visit preparations.
* Modify and program PLCs, servo drives, robots, and other controllers to meet customer needs.
* Troubleshoot and adjust mechanical, electrical, pneumatic, and control systems.
* Identify opportunities to improve systems and present findings to the team.
* Record and document test results, modifications, and feedback.
* Assist with commissioning and testing of new equipment, as well as post-installation maintenance.
* Deliver exceptional customer service during factory acceptance tests (FATs) and site visits.
Skills and Qualifications:
* Vocational training or apprenticeship in electrical and/or mechanical disciplines.
* Engineering qualification and at least 5 years of experience in an electrical or mechanical environment.
* Proficiency in programming PLCs and HMIs using Allen Bradley, Mitsubishi, Festo, Siemens, or similar.
* Experience with servo systems, VFDs, remote I/O, and industrial networks (e.g., Ethernet, Profibus).
* Familiarity with 6-axis robot systems is preferred.
* Strong problem-solving, critical thinking, and communication skills.
* Ability to interpret electrical and pneumatic schematics.
* Proficient in Microsoft Office (Word, Excel, PowerPoint).
* Willingness to travel worldwide to support customers.
Benefits:
* Competitive salary of £50,000 per annum.
* Opportunities to work on cutting-edge automation projects.
* Travel opportunities to support customers worldwide.
* Professional development in a supportive and innovative environment.
If you are a skilled Service Engineer ready to join a forward-thinking company with a global reputation for excellence, please click "Apply Now."
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