Responsibilities:
1. Provide swift and professional deskside IT support for both Windows and MAC
2. Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
3. Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
4. Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
5. Collaborate with other support groups across global locations to help troubleshoot client issues
6. Utilize BLK tools for building, monitoring and troubleshooting client devices
7. Participate in Disaster recovery testing exercises
8. Upholding procedures for logging, reporting, and statistically monitoring desktop operations
9. Write technical support and client documentation in form of Knowledgebase articles
10. Meet or exceed expected customer service levels
11. Other duties as assigned by the Level 2 Support Manager
Job Requirements
12. Excellent proven track record supporting clients in a financial environment
13. Excellent proven customer service based approach
14. Proven ability to prioritize tasks and issues according to the business impact
15. Good written and verbal communication skills
16. Good time management skills
17. Able to work in a high pressure environment
18. Strong organizational and analytical skills
19. Ability to multi-task and work under pressure
20. Ability to work autonomously and within team
21. Flexible and proactive with a "will do' attitude
22. Takes responsibility and follows through on issues to closure and root cause resolution
23. Demonstrable desire to achieve
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist! What we offer
24. Competitive salary and benefits package
25. Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
26. Extra vacation days;
27. Opportunities to learn and develop: training programs;
28. Personalized career path within the organization;
29. Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on, and where we regularly post insights from our colleagues. #LI-ONSITE We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.Key Points to Remember:• Legitimate job offers only follow interviews conducted with our hiring managers or clients.• We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.