Join Us as a Customer Data Insight Manager – Shape the Future of Customer Experience Imagine being the voice of our customers, the person who understands their journey better than anyone else. You see the patterns in their feedback, the stories hidden in the data, and the opportunities for change. At Community Housing, we’re looking for someone like you – someone who thrives on turning insights into action, making every customer interaction count. Your role will be to uncover what our customers truly need. You’ll design and lead a framework that maps their journeys, analyses their feedback, and identifies the drivers of satisfaction and frustration. With every insight you uncover, you’ll help us improve the services we provide and enhance the lives of the communities we serve. You’ll collaborate with teams across the organisation, inspiring them to use data and insights to deliver customer-centric solutions. Whether it’s creating engaging visual stories to present findings or working closely with service leaders to tackle emerging trends, your work will shape our strategies and guide real change. We’re looking for someone who can see the big picture while diving deep into the details. You’ll be passionate about understanding people, skilled in analysing data, and confident in communicating your findings to all levels of the organisation. This is your chance to make a difference – not just for Community Housing, but for every customer we serve. If you’re ready to take on this challenge and become a driving force for positive change, we’d love to hear from you. Apply now and be part of a team that’s committed to knowing its customers and delivering exceptional service. INDMED The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction. The Benefits Benefit 1 Benefit 2 Benefit 3 Benefit 4 The Values Innovation We are creative and fearless in our work. Accountability We take ownership of our work and lead from the front. Teamwork We collaborate widely and build supportive environments. Community Housing was formed in 2000 through a stock transfer from Wyre Forest District Council. We are a social business and one of Worcestershire’s largest Registered Providers of social housing, managing around 6000 homes and offering a range of services that help people to live independently. We are proud of what we have achieved so far for the people and communities we support. Over the coming years we are focused on helping people to thrive and live independently, knowing they have a secure place they can call home, that they can afford, and with a landlord who cares about them. Our Corporate Plan will help us to push forward and achieve results for our customers and communities. But even more so, it is our people that will drive our success. With the right people, with the right skills, knowledge, behaviour, and values we achieve our goals. When we are looking to recruit, we don’t just look for the best skillset or experience, we are also looking for people who will support our vision and ‘The Community Way’ of doing things. Previous Next To provide affordable, quality homes and deliver great services in safe communities. Our RESPECT values sit at the heart of everything we do. We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues. We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best. Join us and together, we can deliver success in ‘The Community Way’. We are committed to showing RESPECT in the way we communicate, deliver services, and how we involve and consider our customers and colleagues. We understand that our performance is essential to delivering success. Through working together as One Team, we are building an environment where everyone is proud to work and motivated to do their best. Join us and together, we can deliver success in ‘The Community Way’. We understand the importance of investing in our people. As part of this, we offer a generous package of benefits, holidays, working conditions, and opportunities for career development. Competitive Holiday Package Buy & Sell Holidays (Coming Soon) Flexible and Hybrid Working Family-Friendly Policies Company Pension Scheme Salary Boost (Pensions) Scheme Retirement Gift Long Service Award Company Sick Pay Scheme Health Cash Plan Options Employee Assistance Programme Death in Service Rewards and Benefits Portal Training and Development Opportunities Cycle2Work Scheme Green Car Scheme (via Salary Sacrifice) & EV Charging Points Other perks include access to a discounted gym membership, free on-site parking and free refreshments available. Read more about our offering and benefits here. Here are a few comments from some of our colleagues: Name of Person “I came to work for Community Housing as I feel I can make a difference to our customers' lives.” Name of Person "I enjoy working within the Care team at Berrington Court. There are always new things to learn, and I am keen to continue learning." Name of Person “I feel CH provides opportunities that are hard to come by, and that we’re always looking at ways to better engage with customers, both internally & externally.” Name of Person Job title Name of Person Job title Name of Person Job title Name of Person Job title Name of Person Job title Documents