Job Description
NEW OPPORTUNITY
Role: Mortgage Administrator
Location: Hainault, Essex
Proper Recruitment are delighted to offer an office support opportunity on behalf of a very successful mortgage brokerage in Essex. The ideal candidate will have experience working within a brokering firm and will have knowledge of the mortgage process.
This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.
Responsibilities:
* Dealing with incoming calls, emails, post and voicemails, responding to any non-advisory queries in a professional and timely manner and referring any advisory queries to the relevant advisor, following these up with the relevant broker to ensure a response has been issued.
* Liaising with solicitors, lenders, estate agents and brokers to progress mortgage applications from start to finish as quickly and seamlessly as possible.
* Ensure our customer service database is kept up to date and all information held is accurate and that team members are also keeping the systems up to date/correct.
* Keeping clients updated on the status of their application(s), ensuring every step of the customer journey is as clear and stress free for the client as possible.
* Inputting cases on to our system, ensuring all details are accurate and all documents have been received in line with our compliance policies.
* Inputting mortgage/insurance applications accurately and efficiently and completing suitability reports to send to the client with all required initial information.
Requirements:
* Experience in the mortgage industry vital.
* Excellent written & verbal communication skills.
* Meticulous with a keen eye for detail.
* Positive & enthusiastic attitude with the ability to prioritise our customers’ needs and requirements at all times.
* Ability to work under pressure and problem solve, both independently and part of a team.
* Computer literate and familiarity with Microsoft Office.
* Well organised with excellent time keeping.
Benefits:
* Pension.
* Competitive Holiday Entitlement.
* Flexible working hours.
* HR & Well Being Services.
* Company Events.
* Mentoring & Coaching.
Salary: £25,000 - £28,000
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4048.
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