Hybrid Recruit are actively recruiting for a Field Service Coordinator with relevant mechanical knowledge of electrical and hydraulic systems.
The ideal Field Service Coordinator will have experience in leadership, planning and logistics, and a solid understanding of the importance of exceptional customer service.
Responsibilities of the Field Service Coordinator:
End-to-end management of Field Service Engineers including recruitment, absence, and performance management
Manage and coordinate FSEs, ensuring efficient job assignments and routing, and optimal resource utilisation.
Maintain accurate records of team training, tracking completed and pending sessions to ensure compliance with requirements.
Preparation of monthly KPIs to report and review with the Customer Operations Desk Manager
Plan service visits with a focus on maximising daily customer coverage while maintaining cost-effective travel and logist...