Time left to apply: End Date: December 7, 2024 (26 days left to apply)
End Date: Friday 06 December 2024
Salary Range: £24,624 - £25,920
Flexible Working Options: Hybrid Working
Job Description Summary: Join our fantastic Customer Service team…
JOB TITLE: Customer Service Advisor
SALARY: £24,624
LOCATION: Glasgow
HOURS: Full-time
WORKING PATTERN: 4-Day Week (Days) pattern:
* Start times between 8am and 10am and end times between 5.45pm and 7.45pm
* Maximum of 4 out of 7 days (based on a Monday-Sunday week)
* Maximum of 50% weekend days over a 4 week period
START DATE: 20th January 2025
About this opportunity:
Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland, and Lloyds Bank brands.
You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).
You'll show you care and understand what matters to them, and if you don't know the answer, then you'll have access to plenty of colleagues that do.
From day one, we'll teach you all about our products, processes, and systems, and you'll learn how to respond to queries quickly and become better every day.
What you'll need:
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.
This position is primarily a home working role, following completion of the onsite training and necessary checks. As such, we're looking for people who have a suitable home working environment, including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.
Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy, and be dedicated to resolving their query.
The commitment to deliver on your promises and going above and beyond for your customer.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
From 1st April your cash package will increase in line with an annual review of pay. If you're excited by the thought of becoming part of our team, get in touch.
We'd love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses, and communities. With us, you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow, and develop.
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