Job summary An exciting opportunity has arisen for a full-time and part-time Patient Pathway Navigator in Gastroenterology within our Specialist Medicine - Clinical Administration Unit at Maidstone Hospital to support with Insourcing of Elective UK. You will have exceptional administrative skills and experience in all areas of Microsoft packages. Typing is an essential skill, as well as demonstrating excellent communication and organisational skills. Knowledge of NHS systems, including PAS, Sunrise and ERS would be beneficial. The understanding of RTT and navigating patients pathways would also be advantageous. Good communication skills is essential, as communication with NHS staff at all levels will be a daily task in this role.We are a very supporting unit, where being a team player is essential, as well as being self-motivated, able to prioritise a busy workload, work to deadlines, and have a flexible approach to duties. If you would like to be part of a growing, supportive, friendly team, this may be the role for you Main duties of the job The role of the Patient Pathway Coordinator is to work closely with clinicians and the Directorate Management Team to ensure that the care pathway of all patients is effectively managed. The post holder will be required to act as a flexible administrative resource as part of a team to actively manage the pathways patients within the Medicine Directorate. You should be self-motivated with the ability to work in a busy and pressured environment. You should be able to demonstrate good communication and organisational skills, along with a flexible approach to duties. Knowledge and experience within the health sector would be beneficial but not essential. "Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible" About us MTW is a large acute hospital trust in the south-east of England. We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre. In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East. Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pa pro rata Contract Fixed term Duration 6 months Working pattern Full-time, Part-time Reference number 359-6747733-T3 Job locations Maidstone Hospital Hermitage Lane Maidstone ME16 9QQ Job description Job responsibilities Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: To Be Confirmed Job description Job responsibilities Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level. At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: To Be Confirmed Person Specification Experience Essential Previous secretarial experience Customer service/dealing with the public Desirable Medical terminology / Healthcare experience Knowledge of Allscripts / ERS Skills/Knowledge Essential Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service Experience of working within a customer support role. Excellent organisational and interpersonal skills. Ability to manage an unpredictable workload with frequent interruptions. Excellent verbal and written communication skills. Desirable Ability to deal with anxious patients and/ or their carers. Experience managing staff. Knowledge of national NHS targets. Qualifications Essential Educated to diploma level or equivalent knowledge, skills and experience. GCSE Mathematics and English (or equivalent) Person Specification Experience Essential Previous secretarial experience Customer service/dealing with the public Desirable Medical terminology / Healthcare experience Knowledge of Allscripts / ERS Skills/Knowledge Essential Extensive administrative/secretarial experience which demonstrates the understanding of the key functions to providing an admin support service Experience of working within a customer support role. Excellent organisational and interpersonal skills. Ability to manage an unpredictable workload with frequent interruptions. Excellent verbal and written communication skills. Desirable Ability to deal with anxious patients and/ or their carers. Experience managing staff. Knowledge of national NHS targets. Qualifications Essential Educated to diploma level or equivalent knowledge, skills and experience. GCSE Mathematics and English (or equivalent) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Maidstone and Tunbridge Wells NHS Trust Address Maidstone Hospital Hermitage Lane Maidstone ME16 9QQ Employer's website https://www.mtw.nhs.uk/ (Opens in a new tab)