Main area East Kent Directorate Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday - 09:00 - 17:00) Job ref 380-EK265-A
Site Coleman House Town Dover, Salary £24,169 per annum Salary period Yearly Closing 29/04/2025 23:59
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Job overview
Exciting opportunity has arisen in the South Kent Coast Mental Health Services Administration team.
Calling all organised and motivated individuals!
South Kent Coast Mental Health Services have an exciting opportunity for a dynamic Administration Assistant to join our friendly Mental Health Together Service based at Coleman House in Dover.
About the Opportunity:
This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Psychologists and other healthcare professionals.
What You'll Do:
* Be the friendly voice answering phones and responding to enquiries.
* Prepare and meticulously maintain clinical records and correspondence.
* Assist clinical staff with administrative tasks.
* Support colleagues working in the generic mailbox.
Who You Are:
* A self-starter with a go-getter attitude and a forward-thinking approach.
* Flexible and adaptable, thriving in a fast-paced environment.
* Exceptionally organised with a keen eye for detail.
* You will have an empathetic and understanding nature.
* Proficient in Microsoft Office applications with strong IT skills.
Main duties of the job
The varied role of the Administration Assistant will include:
* Supporting the team to action work requests via the Mental Health Together generic mailbox, including the processing of referrals on the patient administration system (Rio).
* Having contact with patients, carers, relatives, and other external stakeholders.
* Reception cover will be part of this role.
* Typing letters and reports.
* Using the patient record system RIO (training provided).
* Taking and screening phone calls and managing the MHT mailbox.
* Ordering of stationery and other items as required via our SBS system (training provided).
The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, work well as part of a Team, have initiative, good communication, and interpersonal skills, can prioritize workloads, deal with challenging situations and can work under pressure at times to agreed timescales.
An effective approach is required to ensure an efficient and high standard of service to our patients.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main responsibilities of the role.
* Annual leave allowance starting at 27 days per year (when working full time) + Bank holidays.
* Access to the fantastic NHS pension scheme.
* Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
* KMPT is creating an environment for equal opportunities for all, where we can ALL be ourselves.
Person specification
Qualifications
* GCSE English and Maths grade C or above.
* Microsoft Office packages.
Experience
* 1 year experience working in an Administrative role.
* Experience working with Word and Excel.
* Experience working in Mental Health / NHS environment.
Skills and Abilities
* Excellent organisation skills, be able to prioritise your workload.
Your employer pays 23.7% towards your pension and life assurance benefits.
27 days for full time or pro rata if part time.
After 5 years NHS service
29 days full time or pro rata if part time.
After 10 years NHS service
33 days full time or pro rata if part time.
Plus bank holidays, that’s up to 41 days - more than 8 weeks paid time off!
Medical staffs have national Terms and Conditions.
Staff Support
KMPT offers a face to face counselling service for any issues not just work related problems.
Learning and Development opportunities
In addition to the mandatory subjects there are a number of leadership, management and staff topic areas, including coaching and mentoring.
Induction
KMPT is committed to supporting all new staff and this includes a comprehensive Induction programme. The programme's duration depends on role and can be from 2 days to 4 weeks (not always consecutive days).
The Induction programme will provide an excellent opportunity for new staff to meet and engage with KMPT’s subject specialists and include the required training.
The programme may involve some travel to the various training venues across Kent and Medway, the main ones being Canterbury, Maidstone and Dartford.
Probation Period. New employees external to Kent and Medway NHS and Social Care Partnership Trust are subject to a six-month probationary period.
To deliver an effective service it is essential in some of our roles that you are able to travel between work bases in a timely manner.
Production of false or forged documents/qualifications in order to obtain employment is a criminal offence and will be reported to the Police.
Disclosure and Barring Service Check. Certain roles are subject to criminal record checks called Disclosure and Barring Service (DBS) checks. Therefore, you will be required to submit a completed Disclosure form to the Disclosure and Barring Service.
KMPT are signed up to NHS England's Sexual Safety in Health Care Organisational Charter
KMPT takes a systematic zero-tolerance approach to tackle any unwanted, inappropriate and/or harmful sexual behaviours within the workplace and in our care provision. We are committed to sexual safety which encompasses prevention, support and decisive action against perpetrators. We are committed to keeping you and our patients safe.
In cases where we receive a high volume of applications for a post, it may be necessary to bring the closing date forward. Please submit your completed application as early as possible to avoid disappointment.
Due to the high volume of applications received, it is not possible to respond individually to your application. Should you not hear from us within six weeks of the vacancy closing, please assume that your application has not been successful.
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