Transport Planner (JR10003287) Manchester, England
To answer incoming calls to the order office quickly, politely and professionally.
To receive customers' orders ensuring accuracy of information while keeping call times to a minimum.
To schedule deliveries via Waste Logics to maximise fleet utilisation and to liaise with plant staff and drivers on daily movement and activities.
To monitor daily delivery progress and liaise with customers.
To understand the capacities and capabilities of the fleet and schedule work accordingly.
To maintain good working relations with plant staff, customers, drivers and sales team.
To ensure customer service is not compromised with a lack of vehicles in conjunction with achieving best vehicle utilisation.
Ensure hired in transport is kept to a minimum and are closely monitored for performance against our fleet to ensure cost effectiveness.
To share best practice with the distribution and sales teams to ensure customer knowledge, geographic knowledge and efficiencies are communicated and incorporated into daily activity.
Liaise with weighbridge, unit and other regional co-ordinators to optimize distribution solution (including back-loads between areas). Liaise with sales staff as required.
Develop and maintain good working relationships with Customers and Hauliers.
Understand the forward order and forecast sales volumes to evaluate the impact on distribution requirements.
* Monitor and record Distribution and Service KPI’s
* Telephone response times.
* Query levels.
* Quality of reporting – on-time deliveries, plant availability etc.
Job Requirements
* High level of commitment to customer service and satisfaction
* Proven track record as a team worker
* Keyboard and VDU experience
* Knowledge of Construction, Muckaway and Aggregates
* Knowledge of local and national geography.
Experience
* 1 year experience in customer service/operations/transport role
* Proven capability to build effective working relationships with customers and colleagues
* Demonstrated ability to use own initiative to improve performance and service.
Education/Qualification
* Good level of English & Math
* Working understanding of standard software packages
Special Functional Knowledge and Experience
Knowledge of aggregates, Muckaway and building products business.
What’s on Offer:
Salary: Competitive
Location: Manchester
Wellbeing: Employee Assistance Programme (EAP)
Employee Benefits: Portal including Gym discount
• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
• Social Value: Paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
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