Job Description
We are working with a well-established Client in Birmingham who are seeking a proactive and knowledgeable Income Manager to lead their income recovery team.Income Manager - BirminghamSalary: £37,000 - £39,000 per yearLocation: Birmingham (Hybrid Working Available)Contract: PermanentEmployer: Housing AssociationKey Responsibilities:
* Oversee the day-to-day management of the income collection team, ensuring processes are followed and targets are achieved.
* Support the team to maximise rent collection, minimise arrears, and provide advice and assistance to tenants facing financial challenges.
* Take responsibility for complex arrears cases, including preparing and attending court when necessary.
* Collaborate with other departments and external agencies to ensure a joined-up approach to income recovery and tenancy sustainment.
* As Income Manager, you will also contribute to shaping policies and procedures to ensure continuous service improvement.
What We're Looking For:
* Proven experience working in income recovery within social housing.
* Previous experience as an Income Manager, or demonstrable experience supporting or mentoring staff in a similar setting.
* Confident handling legal processes related to arrears recovery.
* Strong knowledge of arrears procedures, welfare benefits, and tenancy support services.
* Passionate about delivering a high-quality, customer-focused income service.
Why Apply?
* Competitive salary of £37,000 - £39,000.
* Flexible working with hybrid options.
* Opportunity to make a real impact and shape the income service.
* Investment in your development to support your growth as an Income Manager.
How to Apply:If you are interested in this Income Manager opportunity, apply today or contact Tiyana directly at or call for an informal chat.