Job Description As a Client Resolution Analyst, you will be entrusted with the responsibility of managing a complex workload, executing in-depth analysis of our clients' operational queries and drawing meaningful conclusions. You will be expected to take ownership of problems and issues, steering them towards resolution, and adapt to changing circumstances with resilience and agility. We value curiosity and a passion for continuous learning to quickly grasp new concepts, systems and technologies. The role requires an individual who can navigate uncharted territories and find solutions without relying on established processes. Duties and responsibilities Lead the charge in managing and prioritizing your workload, seeking advice or escalating matters when necessary Analyse transaction data and logs, draw conclusions and present recommendations to clients Assume full responsibility for problems and issues, guiding them to resolution Identify and collaborate with the necessary parties required for troubleshooting where applicable Establish, develop, and maintain effective relationships with stakeholders, ensuring issues are resolved to the satisfaction of our clients Adapt to change effectively, displaying resilience in the face of changing demands and conditions Identify and act upon opportunities for improving services, aimed at enhancing the client experience Solve problems creatively, even in the absence of established processes and spot opportunities for improvements that enhance the client experience This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.