Customer Service Operative
Location: Ashford
Contract: 6 month FTC
Salary: £29,203.20 pro rata
Hours: 8am-5pm Monday-Friday
My client is currently seeking an experienced Customer Service Operative to join the team based in Ashford on a full-time 6 month FTC basis. The ideal candidate would have worked within a produce / FMCG customer service team.
Main Purpose:
To manage the day-to-day requirements of the company's customers, ensuring correct information and effective communications are delivered, providing a robust customer service experience to all customers. Taking ownership of customer issues and following problems through to resolution.
Responsibilities:
1. Manage key accounts through the relevant sales contacts within the business as well as with buyers for customers.
2. Take ownership of customer issues and follow problems through to resolution.
3. Ensure customer queries are responded to in a timely fashion.
4. Be the first point of contact for key customers and business sector managers.
5. Analyse statistics and compile accurate reports for both customer and business key stakeholders.
6. Provide effective communications across the departments to ensure we meet customer expectations.
7. Offer suitable alternatives to reduce part pallets as well as excess stock holdings of slow-moving products in collaboration with supply chain.
8. Avoid any additional unnecessary spends leading to increased storage and distribution costs.
9. Reduce year on year keying errors recorded for the company.
10. Report to the customer service manager any unavoidable costs before they are incurred.
11. Create a continuous improvement plan and efficiency improvement mindset culture within the team.
12. Manage/monitor part pallets by offering to customers on point of order.
Job Revision: This job description is subject to periodic revision following discussion with the post holder(s).
For further information on this role, please contact Martine at Interpersonnel Recruitment.
Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search. We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date, you should assume you have not been shortlisted on this occasion.
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