Full-time
Salary between GBP 28,000 - GBP 32,000 depending on experience.
Location: Doncaster
Our client is an established MSP providing in-house IT Services and rapid response IT Support to companies across Doncaster and the surrounding areas. Due to business growth, they are looking to add a 2nd Line / 3rd Line IT Support Engineer to their growing team. The ideal candidate will have all the experience, skills, and personality to thrive in this new role.
Ideal Experience Will Cover:
* Microsoft 365 Services
* Azure Services
* Windows Virtual Desktop
* Intune
* Firewall Configuration
* Hyper and VMware Infrastructure
* Solid knowledge of networking technologies and concepts such as LAN/WAN, DHCP, etc.
* Experience in providing customer service and building and maintaining customer relationships.
* Ability to communicate clearly and concisely at all levels.
* An ability and desire to adapt and learn new software and programs.
* Good time-keeping and organisational skills.
* Problem-solving skills.
* Ability to recognise where improvements can be made internally and for clients, then plan, schedule, and execute the project.
* Reliable and punctual.
* Driving licence in case you need to visit clients across the area (usually up to about a one-hour radius of Doncaster).
The Main Duties Of This Role Include:
* Provide remote technical support and telephone assistance to end users to diagnose and resolve operational problems and queries as quickly as possible.
* Implementing MS365 and networking solutions for client and internal projects.
* Onsite support and installation of hardware and software.
* Specifying, recommending, providing, configuring, and implementing various items of equipment (e.g., desktops, servers, printers) and supporting software in accordance with client requirements.
* Production of standard configurations, documentation, and procedures.
* Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.
* Building and maintaining relationships with new and existing clients where the Company provides their IT support.
* Liaising with 3rd party vendors and suppliers on behalf of clients.
Experience with Microsoft Power Platform, particularly Power Automate and PowerApps, is advantageous but not essential.
INDLS
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