Administration Officer and Commercial Excellence Lead Residential – West Midlands
SFR Recruitment Solutions have a brand-new opportunity based in the West Midlands.
Our client is an established and leading global brand of both mechanical and electrical locking solutions and door hardware products, designed for your safety and security.
Role Summary: The Residential Business Area is a complex multi-channel, multi-region business encompassing a wide variety of product and customer types. As Administration Officer and CE Lead, you will work closely with the VP and wider leadership team to ensure the smooth and efficient running of the Residential segment. The role will also align with the central CE and certification teams, Residential Customer Services, Field Sales, Marketing, and Finance. This role is to support the VP with administration and organisation, working closely with multiple stakeholders to maximise profitability and efficiency while delivering a market-leading customer experience across the group. This role is central to the success of the Residential Group and wider UKI Region and hence reports directly to the VP, CTO, and Head of Residential.
Main Responsibilities and Challenges:
1. Office-based role, primarily located at the West Midlands site with the opportunity to travel to other UK sites to support meetings and visits.
2. Diary management including arranging internal and external meetings.
3. Email management – monitoring and actioning in a timely manner.
4. Handling confidential information with discretion and confidence.
5. Facilitating travel arrangements including hotel accommodation, flights, visas, trains, taxis, and restaurants.
6. Overseeing and processing expenses for Residential VP.
7. General administration duties to assist with business needs and support the residential segment including booking meeting rooms, lunches, and team events.
8. Coordination, formatting, and reviewing of management presentations both internally and externally.
9. Coordination of various monthly reporting duties.
10. Handle requests and queries or direct them to the appropriate part of the organisation.
11. Assist the Executive Assistant UKI when required.
12. Take a central role in helping to organise and improve the overall Residential Office working environment.
13. Work alongside the central CE team to ensure best practices within the residential segment.
Certification: Full and detailed training, as well as ongoing support, on the Certification aspects of this role will be provided. Responsibilities include:
1. Collate and organise all product certification data from each Business Unit in AAUKI ensuring there is a central view of the product certification in the company.
2. Create a central master spreadsheet/database, enter and organise data into a central master spreadsheet/database.
3. Keep copies of certificates and reports linked to the master spreadsheet/database.
4. Develop and maintain the central master spreadsheet/database.
Other Duties:
1. Understand, proactively embrace, and positively act in accordance with our core values and beliefs; empowerment, innovation, and integrity, and consistently demonstrate the associated behaviours.
2. Ensure adherence within the team to our code of conduct.
3. Ensure completion of all relevant compliance training and procedures for self and team members, and any other duties required to assist in supporting the achievement of Company objectives.
Background and Personal Qualities:
Experience: Previous experience of office administration or similar duties ideally within a busy corporate environment.
Competencies:
1. Strong organisational skills with high attention to detail.
2. Absolute discretion and integrity in dealing with confidential information.
3. Ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
4. Confident and competent user of IT packages, such as Microsoft Outlook, Word, PowerPoint, and Excel.
5. Must have energy, enthusiasm, and commitment.
6. Conscientious, flexible, and punctual.
7. Able to work on own initiative and independently.
8. Proactive with a willingness to take a flexible approach to work.
9. Strong communicator at all levels, both verbal and written.
If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.
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