POSITION GRADE: 74 Pay commensurate with education and experience $15.15-17.85/hr
DEPARTMENT/PROGRAM: Hope Place
SUPERVISOR: Hope Place Program Manager
FLSA: NON-EXEMPT
JOB SUMMARY:
Under the general direction of the Hope Place Program Manager, the Certified Peer Specialist is responsible for providing quality, trauma-responsive care and programming for adults, ages 18 and older, experiencing a mental health pre-crisis or crisis, by providing the least restrictive means of crisis stabilization and treating guests to ensure their return to a higher level of functioning as quickly as possible. The program will serve those with mental health challenges, co-occurring disorders and developmental challenges; carry out all job responsibilities with fidelity and accountability to the Agencies and Program Mission, Vision, Values, Guiding Principles, and Strategic Plan.
ESSENTIAL FUNCTIONS:
* Exercises full compliance with the Agency’s Code of Conduct, all Agency policies and procedures and Federal and State laws and regulations.
* Maintains confidentiality and security for all client and staff-related materials and/or records.
* Follows crisis/emergency procedures to contact the Hope Place Program Manager or Lead Certified Peer Specialist in the event the Certified Peer Specialist needs support.
* Assists in the development of and closely follows program & Guests Safety Plans.
* Provides individual and group supervision accounts for guests at all times.
* Provides a safe environment for guests and staff utilizing the sanctuary model.
* Reads and becomes familiar with program policy manual.
* Keeps current with the training requirements regarding Therapeutic Crisis Intervention (TCI), Functional Behavioral Approach, Safety In the Community, and Motivational Interviewing and other related trainings.
* Employs approved crisis intervention/prevention techniques utilizing accepted practices per Agency policy and procedures.
* Documents critical incidents as required by program/agency. Communicates concerns, problems, and questions to Supervisor.
* Assists with projects associated with the Hope Place Program, including internal and external committees, task forces and special initiatives.
* Exercises daily decision-making, problem-solving, and ongoing task prioritization.
* Makes appropriate referrals and linkages to community supports.
* Advocacy; community outreach; education; referrals to other services (health insurance enrollment, housing, legal, care management, basic needs, etc.) or ongoing treatment; tools to support wellness and recovery.
* Basic intake and triage; Social Determinants of Health (SDOS) assessment.
* De-escalation; stabilization; (mindfulness and motivational interviewing); and, brief interventions such as art, and journaling.
* Documents progress notes for each visit with clients as assigned in the Electronic Client Record (eCR) within the day of service.
* Tracks and monitors progress and outcomes.
* Participates in surveys conducted by referring agencies.
* Demonstrates, promotes, and practices cultural competency toward Guests and staff through respect and understanding achieved through training and Agency cultural activities.
* Recognizes and embraces the diversity of teams.
* Supports and develops the strengths of each individual team member.
* Fields questions; addresses concerns of referral sources/families with Peer Mentor assignments.
* Works with Program Manager to develop individualized plans to support and encourage professional growth.
* Completes all required documentation according to appropriate timelines.
* Attends trainings as required and as appropriate to skills related to the position.
* Utilizes scheduler on eCR to maintain required expectations both fiscally and programmatically.
* Coordinates and facilitates an initial meeting with Guests when they arrive at the program.
* Obtains and communicates personal information regarding youth and family from referral source.
* Cooperates and collaborates with program staff, volunteers, and other agency staff; both internal and external to the agency.
* Checks and responds to e-mail and phone calls within 24 hours.
POSITION SPECIFICS:
Education:
* High School Diploma, GED, or equivalent experience in lieu of education required.
Experience:
* 2 years of work or volunteer experience in a setting providing Behavioral Health services preferred.
Certification:
* Must obtain peer certification within 1 year of hire (Certified Peer Supports).
Skills:
* Flexible and adaptive to the work environment.
* Ability to engage, plan, communicate, and understand mental health challenges, co-occurring disorders, and developmental challenges.
* Availability to work afternoons, evenings 3pm -11pm, weekends 3-11pm.
* Proficient with Microsoft Office.
* Proficient in Electronic Client Record Systems preferred.
Other:
* Working knowledge of the Functional Behavioral Approach, Skill Building, Sanctuary, Therapeutic Crisis Intervention, and Child and Family Team Process preferred.
* Effective and open communication, emotional intelligence, and interpersonal skills.
* Ability to work in partnership with others, including staff members across all departments.
* Strong problem-solving skills and ability to manage multiple projects and prioritize.
* Organized and self-directed; team player – able to share information and collaborate effectively across all functions, and with both internal and external partners.
Physical Demands:
The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling, and climbing stairs.
* Ability to walk short distances.
* Ability to use stairs.
* Ability to leave a location quickly.
COMPETENCIES:
Leading Self
* Character and Courage (Integrity and Trust)- Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
* Customer Focus - Build positive relationships through communication and collaborative problem solving.
* Commitment to Diversity, Inclusion, Justice and Equity - Believe in the dignity and humanity of all people to reach their full potential.
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