Description As a Senior Director and Global Head of Claims Advocacy for Willis Towers Watson’s FINEX Financial Institutions (FI) global line of business, you will be responsible for providing strategic direction and oversight of the global team responsible for claims advocacy, ensuring the overall strategy and approach will drive the best possible claims outcomes for our FI clients. You will also manage large and complex claims, providing proactive advice to clients and their lawyers on complex and business critical financial lines claims, negotiate with insurers and their lawyers to maximize claims recoveries, dispute resolution, and active engagement with clients throughout the claims process to manage expectations and ensure clients are aware of developments. You will contribute to all facets of our success including claims advocacy, client engagement, business development, thought and product leadership (TPL), mentorship and I&D initiatives to support the growth of our global business. You will manage a team comprised of several direct reports in GB, and you will be a contributing member of the Global FINEX FI Executive Committee and Global FINEX Thought & Product Leadership Committee. The Role Foster a culture of inclusion, diversity, excellence, collaboration and mentorship. Maintain a positive outlook with the highest level of personal integrity and respect for confidentiality. Collaborate broadly with clients and colleagues across our global business. Provide strategic direction and oversight of the global team responsible for claims advocacy, ensuring the overall strategy and approach will drive the best possible claims outcomes for our clients. Ensure the appropriate claims strategy is clearly tested and communicated with clients. Manage large and complex claims, providing proactive advice to clients, escalation on negotiations and dispute resolution, and engagement with key service suppliers and insurers. Provide point of escalation for claims handlers and global claims advocacy community. Build constructive relationships and lead correspondence with FI clients, underwriters, claim managers, third parties and service providers. Negotiate claims settlements with insurers/reinsurers in order to minimize client loss and maximize insurance recovery. Function as a strategic advisor for colleagues and clients globally - participate in client communications/conference calls/meetings where high level, technical expertise is required. Represent FINEX FI/Willis Towers Watson on industry panels, webinars, social media, etc. Actively participate in major RFPs for FI clients and prospects worldwide. Interact with clients and colleagues on all levels with sensitivity, tact and diplomacy regardless of position or level of seniority. Support the overall operational governance and decision-making process. Ensure adherence to all of Willis Towers Watson’s corporate policies, procedures, regulatory requirements and management of risks. Overseas travel as and when required.