KEY RESPONSIBILITIES: Planning and operational delivery: In conjunction with the Annual Operating Plan and the Operations Manager, create and deliver a strategy to achieve specific financial and reputational objectives. Continue to expand and develop the ongoing yearly event plan. Maintain and record all communications pertaining to all functions and events. Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events while supporting normal operations to ensure the smooth running of this site. Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents. To act as Duty Manager on a shared basis, which will involve weekend and evening work. People management: Line manage one Visitor Services Assistant and coordinate events volunteers. Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage. Build relationships of trust for all clients from inception to delivery to provide exceptional customer service. Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others. Deputise as Duty Manager and coordinate site teams to support normal and event operations. Direct management of the heritage: Ensure that access arrangements to the Castle (in particular) are coordinated with the Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and buildings repair and maintenance on the advice of its specialists. Ensure each and every event promotes the Trust’s Strategic Themes Business Management & Administration: Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability. Ensure that the administration activities for visitor services at the property is carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc. N.B. This will include cash-handling and banking activities.