Customer Service Manager - Social Housing Repairs & Maintenance Based near Twickenham Full-Time, Permanent position Salary: £40,000 - £46,000 We are working with a leading housing association to recruit a proactive and experienced Customer Service Manager to join their team based near Twickenham. This is a full time, permanent role, ideal for somebody who is looking to develop their career. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance provision, including planning / scheduling, customer care, and complaint handling. You will manage a team of Call Handlers / Repairs Planners to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in social housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/officesThis is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online