As a Senior Service Designer you will be responsible for: Development and oversight of the design of whole healthcare journeys, collaborating with product management to define a vision for services, and share it in a way others can understand across multiple products in your portfolio Collaborating with user researchers to ensure the needs of users, and organisational objectives are met Using research evidence, design knowledge and negotiation with senior stakeholders to improve health outcomes for the public and healthcare professionals Working with multi-disciplinary teams so they understand the role and purpose of service design, user-centred design, and how these help to meet the organisational goals Ensuring our products and services are inclusive, accessible, and equitable Coaching and line managing user-centred design professionals in your portfolio area, including service designers, interaction designers and content designers You will be working as a key member of a multidisciplinary team in your portfolio, as well as becoming part of an active and supportive design community of practice, collaborating across the organisation, to ensure new and existing services are user-centred, provide outstanding experiences and work for the whole population. You will have the opportunity to analyse and rethink the delivery of health and care services and improve delivery at national scale.