Infrastructure Network Engineer (VoIP)
Cambridge (on-site)
Band 6 - £37,338 - £44,962
We are currently working with an NHS body who due to internal promotions, are now looking for x2 Infrastructure Network Engineers to help them through some exciting projects.
What We're Looking For
We are seeking someone with a blend of technical expertise and customer service skills to join our team. If you're someone who enjoys problem-solving, working with technology, and helping others, we'd love to hear from you!
Technical Skills & Knowledge
We're looking for someone with experience in the following areas:
Telephony System Configuration - Setting up IVR systems and queueing functions.
Telephony Provisioning - Installing and re-routing telephony cabling where necessary.
Troubleshooting - Diagnosing and resolving issues with telephony and paging services (VoIP and Analogue).
CAB Room & Data Centre Support - Helping to monitor and manage these environments using tools like Jacarta.
Customer Support - Providing helpful advice and guidance using systems like ISTM or similar incident management tools.
Safe System Configuration - Ensuring operationally critical systems and applications are set up safely.
Empathy & Understanding - You'll need to be able to empathize with end users, providing clear and kind support.
Collaboration - You'll confidently work with internal teams and third-party vendors to resolve issues.
Support Cov...