Summary
Communicating with businesses and negotiating purchases and sales of excess stock. For the right person there are opportunities for career progression and further learning and development.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Commission will also be paid in addition to salary.
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm.
35 hours a week
Start date
Sunday 1 June 2025
Duration
1 year 1 month
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Speaking with companies to arrange removal of used and surplus cartridges.
* Promoting our recycling scheme.
* Applicants should have excellent communication skills and enthusiasm.
Where you’ll work
Ridley Road
Burnt Mills Industrial Estate
Basildon
SS13 1EG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THELIGHTBULB LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* You will acheive the Level 2 Customer Service Practitioner Apprenticeship Standard.
* There are workshops you will need to attend via Teams.
* You will have a mentor for one to one teaching and learning.
* In-house training will be given to support specifics of the role.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Logical
* Team working
* Non judgemental