Our client, a market-leading innovator and manufacturer of world-class mobility access and emergency stairway evacuation products is looking for a Customer Service Supervisor to join their team. The Customer Service Supervisor will be responsible for leading and coordinating the customer service team to ensure a seamless customer experience. The responsibilities of the Customer Service Supervisor include but are not limited to the following: Lead and manage the customer service team, ensuring high performance and efficiency. Handle and respond to incoming customer service enquiries via phone, email, and in-person. Work closely with the Head of Operations to meet customer lead-time expectations. Collaborate with internal teams, including sales and post-sales support, to resolve customer concerns. Monitor and improve internal processes, ensuring best practices are followed and identifying areas for improvement. Skills, Experience & Key Candidate Attributes of the Customer Service Supervisor: Strong leadership and team management experience. Experience using CRM and order processing software (e.g., Order Wise, Sage). Excellent communication and interpersonal skills. Organised and systematic approach with strong problem-solving abilities. Ability to understand technical applications and provide product guidance. So, if you are an experienced Customer Service Supervisor and you want to make a real difference to a growing company, then apply now.