To create the finest retail experiences.\\\'
McArthurGlen Group, Europe\\\'s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 24 designer outlets in 8 countries.
In this role, you\\\'ll be the champion for all things guest-related, driving service excellence, team development, and innovative strategies to elevate our guest experience.
Lead and motivate Guest Services Advisors and Lounge teams to consistently deliver outstanding service.
Implement innovative strategies to boost service standards, guest engagement, and profitability.
You will be required on a Rota basis to undertake duty management of the centre This will include working 1 in 4 weekend shifts and be rota\\\'d on to a late shift (12pm8pm)
Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%
Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
Exclusive Discounts: Access special discounts at our Designer Outlets.
Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
Passionate about delivering excellent guest service
Language skills an advantage
You will have a main point of contact within our Talent team
• At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.