Summary:
Office Angels are seeking TWO Customer Experience Executives to join an established and expanding organisation that has been providing a nationwide service for over 20 years. This is an exciting opportunity to join a thriving team environment and deliver exceptional customer service across various channels. With increased demand and continued growth, our client is dedicated to creating a positive and memorable customer journey.
Full Details:
- Number of People Required: 2
- Contract Type: Permanent
- Annual Salary: £25,000 - £26,000 + team-target based bonus
- Working Pattern: Full Time, 9am - 5pm
At our client's organisation, they offer a range of fantastic perks and benefits such as hybrid working options, a dog-friendly office, and dedicated wellbeing support. Additionally, they value their employees' commitment and offer an increased holiday allowance for long service, along with ample opportunities for career progression and ongoing development.
Responsibilities:
Customer Support: Handling customer inquiries via phone, email, or chat, resolving issues, and providing information about products or services.
Order Processing: Managing orders, ensuring accurate and timely delivery, and handling any issues related to orders.
Complaint Resolution: Addressing customer complaints, finding solutions, and following up to ensure the issues are resolved satisfactorily.
Customer Relationship Management: Building and maintaini...