Clerical Officer/Receptionist/Ward Clerk
Northumbria Healthcare NHS Foundation Trust
Northumbria Healthcare NHS Foundation Trust are seeking to recruit a Clerical Officer/Receptionist/Ward Clerk to join a busy Child Health Team.
This is a busy role, involving a wide variety of tasks including admin duties, dealing with emails and looking after inboxes, audio typing, meeting and greeting patients and relatives on arrival to the hospital, answering telephone enquiries, PAS data entry and scanning documents.
Main duties of the job
* Works as support to all sub-specialty secretarial teams providing general office duties supporting the clinical care of patients.
* Office support: Reception/telephone enquiries, collecting and opening post, filing, photocopying, messenger, faxing.
* Provides holiday/sickness cover for clerical posts (including ward clerks/outpatient clerks).
* Working with a team of nursing and support staff from all specialties within the hospital.
* Transcription of clinical and non-clinical documents.
* PAS data input for admissions/transfers/discharges/outpatient clinic and PAS case note management.
About us
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us.
Date posted
10 February 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
319-6973624IO
Job locations
North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH
Job responsibilities
* To provide an efficient reception and clerical support service to visitors, patients and staff attending The Northumbria including ward clerk cover for the SCBU.
* To provide cover for other band 2 clerical jobs as required across the Business Unit.
* To provide a reception service, acting as first point of contact on the telephone or face to face for patients, visitors and other healthcare professionals.
* To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
* To input data regarding all admissions, transfers and discharges onto the Patient Administration System.
* To assist in the general efficient running of sub-specialty offices including typing/G2 transcription, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
* To provide support to the admin manager regarding PAS reports and other delegated duties.
Person Specification
Qualifications / Professional Registration
Essential
* Educated to GCSE level A-C or equivalent in three subjects including English and Mathematics or equivalent experience to demonstrate good numeracy or literacy skills.
* RSA 2 or equivalent qualifications or proof of experience.
Desirable
* ECDL
* NVQ in Customer Care/Admin or equivalent experience.
Experience and knowledge
Desirable
* Experience of working in the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH
Employer's website
Northumbria Healthcare NHS Foundation Trust
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