2nd Line Service Desk Engineer – Lincolnshire
Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire
How does the day-to-day look?
Client support - Serve as the main point of contact for clients, managing and resolving support tickets and queries promptly
Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention
Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships
Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activities
Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support
Pod development - Present ideas to develop pod operations with the view of improving client experience
Scheduling - Ensure the scheduling queue is checked daily and actioned and the installation manuals and tech specs are added to the installation tickets
You will have:
Have a full UK licence and own vehicle
Up to date Microsoft certifications
Windows Desktop support, Server support and maintenance
Active Directory administration
Group policy administration
Microsoft 365 and Microsoft Azure support and maintenance
Microsoft Endpoint Manager
VMware vSphere and Horizon
Network support on routers, switches, firewalls and other networked devices
Software support for end-user applications
PowerShell
Schedule: Monday to Friday - 8:30am – 17:00pm, hybrid work available
Salary: £25.000 – £35.000 DOE
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment