Customer Service Executive - Leeds Dock
* £23K per year
* Social, bubbly, outgoing team environment
* Comprehensive onboarding plan
* Monthly activities with opportunities to win prizes
* 15-minute walk from the train station
* Hybrid working after probation
Hours:
* 2-week rotation
o Week 1: 8am - 4pm
o Week 2: 12pm - 8pm
The role of Customer Service Executive:
* Handle all incoming phone and email correspondence efficiently and effectively.
* Create a personal and respectful experience for each customer.
* Troubleshoot any customer issues regarding orders and assembly guides.
* Keep customers informed at every stage of the process.
* Assist with Trustpilot reviews.
The ideal Customer Service Executive:
* Clear and professional phone manner.
* Personality fit is really important to join this dynamic, bubbly social team.
* Experience in a fast-paced environment.
* Friendly and positive attitude.
* Previous customer service experience, ideally in both phone and email communication.