Do you have experience in fine art shipping or managing logistics & transportation within museums or galleries? Have you worked with luxury clientele, providing fantastic customer service to these VIP clients?
I am looking for a Customer Care Coordinator with expertise in the fine art industry, to join a global logistics company who specialises in providing shipping services for the likes of galleries, interior designers and auction houses to name a few! Working as part of the Customer Care team, the successful candidate will be the key point of contact, handling claims for high-end customers and keeping them updated on shipments. This is a HYBRID position*, working Monday-Friday, from 9am-5pm.
Main duties:
* Manage incoming quotes and requests from high-end clients
* Decision making & handling client claims
* Follow the customers shipments and proactively update them on latest evolutions
* Developing relationships with VIP clients within the art sector including galleries, auction houses, artists and interior designers
* Communicate effectively with internal teams (customer service, warehouse, etc) to fix thousands of different issues together
* Suggest improvements in operational processes
* Work with the tech team on current and future platforms and products
Key requirements:
* Fine art shipping experience, OR experience in logistics/customs/shipping within a museum or gallery (essential)
* Customer service/customer care experience within the freight/shipping sector
* Ability to calculate shipping quotes, reimbursements, trouble shoot and problem solve
* Confident decision maker as will be handling claims that could impact the company’s revenue
* Client account management experience (desired)
* Advanced MS Excel user - must be comfortable working with numbers and creating spreadsheets
* Ability to multi-task with strong daily planning and organisational skills
* Excellent written and verbal English
Benefits & package:
* Basic salary of £28,000 - £35,000 per annum
* Hybrid - Up to 2 days from home during probation & up to 3 days from home after probation
* 25 days of paid leave
* 3% for your private pension scheme, from day 1
* Health insurance
* Join a diverse team and supportive team
* Bond with teams over sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...
** PLEASE ONLY APPLY FOR THIS POSITION IF YOU ARE ABLE TO PASS A 5 YEAR UK WORK HISTORY CHECK WITH FORMAL JUSTIFICATION FOR ANY PERIODS OF UNEMPLOYMENT **