*MANAGER: TECHNICAL SUPPORT*
JOB PURPOSE:
Working within the Test & Validation / Customer Support department to manage technical personnel in the validation and support of VA Tech systems.
*Reporting to Director: Manufacturing & Customer Support*
DUTIES & RESPONSIBILITIES: Management
• Technical management and planning of installations and service contracts
• Attend customer and business reviews and meetings
• Review of technician’s post customer visits, providing feedback to Operations teams
• Management of technician Health and Safety requirements.
• Develop monthly Business Operations Review (BOR) presentation
• Recruitment of personnel per department budget.
• Management of individuals’ performance. Conduct disciplinary measures as necessary.
Team Development
• In-house training and development of junior Test & Validation, Manufacturing, and Field Service technicians.
Customer Support
• Remote customer support - fault finding and diagnostics
• Onsite investigations and rectification.
• Development of customer training programs
Technical
• Development of following:
• Robot program
• PLC software
• Fieldbus protocols
• Commissioning of VA systems and equipment, including:
• System software commissioning
• System fault finding and diagnostics
• Fault rectification
• Conducting system wide Test and Inspection
• Set-up of in-house system software and industrial PC’s
• Conduct customer training
• Writing technical procedures, plans and training modules.
ESSENTIAL SKILLS & EXPERIENCE:
• Hands on approach to problem solving
• Experience with Studio 5000 and SIMATIC PLC Systems
• Experience in the following languages VB.Net, ADO.Net & SQL advantageous.
• Ability to read and understand mechanical and electrical technical drawings.
• Proven experience in a technical environment.
• Experience in automation industry.
QUALIFICATIONS:
• Degree or technically qualified to BEng / HNC in an electrical discipline or
equivalent work experience.
• 18th Edition Wiring Regulations (optional).
KEY ATTRIBUTES:
• Ability to travel worldwide to customer sites
• Professional manner with good communication skills. Able to represent the company to a high standard
• Self-driven for progressive and continued learning and development.
• Full, clean driving license & Passport
Job Types: Full-time, Permanent
Pay: £50,000.00-£60,000.00 per year
Benefits:
* Company events
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: Technical Manager