Job Title: Support Worker
Contract Type: Permanent
Salary: £25,965.41 per annum (£27,112.48 is achieved after 18 months successful performance in the role)
Working Hours: Full-time 37.5 hours per week
Working Pattern: 8 week rolling roster, some weekend and bank holidays
Location: The Quays, Sittingbourne
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Support Worker
You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.
It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.
About you
We are looking for someone with:
* Experience of working with vulnerable people
* Experience of delivering structured support and risk management
* To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
* An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
* Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
Working with us, you’ll enjoy:
* Flexible working options available
* Investment in your learning, personal development and technology
* A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Supporting Customers:
* Leading on co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
* Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
* Engaging customers to meet agreed outcomes and develop life skills
* Assisting customers with day-to-day support and tenancy-related matters
* Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
* Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
* Supporting customers to be ‘tenancy ready’ to enable successful move on
* Supporting customers to be financially independent through budgeting plans and maximising income
* Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
* Empowering customers to move towards self-management of their medication by following the medication procedure
* Leading on support initiatives including Group Work
* Ensuring the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
* Recording and updating clear, factual, accurate, strengths-based customer information on the local or appropriate digital platform
Service Delivery:
* Facilitating the referral process into the service and assessing potential new customers
* Contributing to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
* Working with customers to maintain a safe environment by reporting repairs and health and safety concerns
* Cleaning and preparing rooms as appropriate
* Resolving difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
* Developing and maintaining local partnerships to provide a holistic range of support for customers
* Carrying out day-to-day administration and operational duties
* Other Information:
* You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
* You will be required to travel to different properties within the defined area as and when required
* Using the Lone Worker system as and when necessary
* Ensuring customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
* Delivering your role in line with Riverside company values – “Our Riverside Way”
* Participating in team meetings, attending regular supervisions and reflecting practice sessions
* Undertaking regular training and taking responsibility for continuous development to enable you to deliver your role safely
* From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person specification
* An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
* Experience of delivering structured support and risk management
* Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
* Previous experience in positively resolving incidents
* Demonstrate initiative and confidence to make and act on decisions
* Competent administrative and IT skills (to be able to produce reports and other communications)
* Knowledge of Psychological or Trauma Informed approaches to support
* Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
* Knowledge of current benefit systems
* Experience of working in a care and support environment
About Us
Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
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