Summary
We are looking for a positive and enthusiastic individual to support the management team with general office and HR duties. The successful candidate will work to support the busy team working with in the care sector whilst working towards completing their Level 3 Apprenticeship.
Wage
£12,090 a year
Following successful completion of the probation period, the apprentice salary will be reviewed for potential increase.
Training course
Business administrator (level 3)
Hours
Exact hours TBC. Likely hours: Monday to Friday 9:30- 16:00
30 hours a week
Start date
Thursday 1 May 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Day-to-day duties will include but are not limited to assisting the team with:
* Typing up support plans and risk assessments PEEPS
* Management of personal allowance and ledger control and audits for the individuals we support
* Updating of the Adult Social Care Workforce Data Set (ACS-WDS) and applying for funding
* Updating efly training system and emailing staff to ensure they remain compliant
* Preparation of timesheets, inputting to payroll and helping with preparation of wages used SAGE when required
* HR duties including attending meetings, typing up minutes and liaising with HR consultancy
* Filing, scanning and archiving and assisting in the digitisation of the business
* Safeguarding of individuals
* Take appropriate actions in the event of unforeseen circumstances
* Ensure to maintaining confidentiality at all times
Where you’ll work
276 FURLONG ROAD
STOKE ON TRENT
ST6 5UN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
STOKE ON TRENT COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Training will take place in the workplace, with support from a dedicated Skills Coach from Stoke-on-Trent College
* Apprentices can also make use of facilities at either the Cauldon or Burslem campus of Stoke-on-Trent College should they wish
Requirements
Essential qualifications
GCSE in:
* English (grade C/4 or above)
* Maths (grade C/4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Team working
* Non judgemental
Other requirements
A full driver's licence would be desirable but not essential.