Pension Administrator Location: Darlington (Hybrid) Job Type: Full-time, Permanent Salary: Competitive, dependent on experience Join our dedicated team as a Pension Administrator, where you will play a crucial role in managing the administration of the Pension Scheme and other third-party clients. This position is ideal for individuals who are customer-focused and excel in a dynamic, fast-paced environment. You will be instrumental in ensuring the smooth operation of pension administration and contributing to our commitment to securing our members’ futures. Day-to-Day of the Role: Serve as the first point of contact for pension-related inquiries, providing timely and accurate responses to members and clients. Handle various administrative tasks including payroll, bereavements, correspondence, complaints, complex calculations, and data capture related to retirements and transfers. Work closely with the Employer Support and Administration Services teams to ensure seamless scheme administration. Maintain high standards of communication, interacting professionally and compassionately with members and colleagues via telephone, email, and post. Ensure compliance with all regulatory requirements and internal policies. Required Skills & Qualifications: Proven experience in pension administration, particularly with defined contributions. A minimum of 2 years of relevant pension knowledge. Excellent written and verbal communication skills. Ability to work effectively under pressure and meet tight deadlines. Strong commitment to quality and attention to detail. Passion for delivering excellent customer service. Legal right to work in the UK (Note: This role is not eligible for visa sponsorship). Benefits: 28 days annual leave plus bank holidays. Generous annual bonus plan. Membership of the Railways Pension Scheme with a pension for life and a lump sum upon retirement. 4x Life Assurance cover. Private Medical Insurance. Employee assistance programme. Health cash plan. Eye care vouchers and flu vaccination.