Office Manager
Salary: £29,000 increasing to £31,500 on completion of probation
Full Time
Permanent Contract
Location: Laurencekirk
37.5 Hours per week
The Role
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments. We have been providing quality insurance for our customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen within the Laurencekirk Agency.
About the role:
1. Oversight of day-to-day operations of the Office
2. Administration Duties; preparing reports, invoices, letters, and any additional administration support to Agent
3. Leading the Office Team
4. Establishing and Maintaining policies and procedures
5. Administering incentive schemes
6. Delegation of tasks
7. Supervising and Monitoring Staff
8. Training Employees in-house as well as through NFU Mutual Training & Competency Scheme
9. Maintaining Personnel Records
10. Sales and Servicing of Customers when required
11. Attending and Scheduling of meetings
12. Financial Oversight of Payments/Accounts
13. Ensuring Compliance in line with FCA Regulatory and NFU Mutual requirements
About you:
Essential - Experience in Microsoft Programs, Good Communication skills both Verbal and Written, Ability to meet deadlines, Good organisational skills, Conflict management skills.
Desirable - Previous Experience in a similar role, particularly within a regulated industry.
Please apply in writing with CV and covering letter to: andrew_mackle@nfumutual.co.uk
Closing date for all applications: 31/01/2025
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
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