Job Description
Company Description
Novotel London WestHotel is part of Accor, the leading global hospitality group. It is one of the largest conference and accommodation providers within Accor. The hotel provides the international business community with space for up to 3000 delegates across 33 meeting rooms. It accommodates both business and leisure guests in one of our 630 bedrooms
Job Description
We are excited to be looking for a Hotel BarCocktail Waiter/Waitressto join our team. We are looking for someonethat ensure the smooth operation of the bar and high-quality customer service.
Your role will cover the following responsibilities:
* Welcome guests to the bar area in a friendly and professional manner.
* Guide guests to their seats and present menus or drink lists.
* Take drink orders from guests, ensuring accuracy and clarity of the order.
* Suggest cocktails or drinks based on guest preferences.
* Relay orders to the bartenders or prepare drinks if necessary.
* Serve cocktails, beverages, and snacks to guests in a timely and efficient manner.
* Serve drinks and snacks to guests at the correct table
* Clear empty glasses and dishes from tables as guests finish their drinks.
* Engage with guests in a friendly and approachable manner.
* Handle any guest complaints or concerns promptly and professionally.
* Assist in setting up and serving drinks for hotel events or private functions.
* Promote any ongoing drink specials, new cocktails, or seasonal offerings.
* Stay updated on new cocktails, drink trends, and ingredients.
* Be able to describe cocktails, recommend pairings, and explain ingredients or preparation techniques to guests.
* Accommodate special drink requests (e.g., non-alcoholic beverages, allergies, or dietary restrictions).
* Customize drinks as needed according to guest preferences (e.g., sweeter)
Work Experience
* Previous experience as a Cocktail Waiter/ess in very busy operation or similar hotel environment
* Strong Team member
* Excellent communication, presentation & interpersonal skills.
* Proven commercial acumen through previous roles.
* Fluent in English - spoken & written.
Additional Information
Benefits
* Competitive Salary
* Automatic enrolment into a workplace pension scheme
* Employee benefit card offering discounted rates in Accor Hotels worldwide.
* Access to exclusive high street & lifestyle offers
* Career opportunities within the UK, Europe and Internationally.
* And lots more......
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
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