JOB TITLE: Customer Service Specialist (Maternity Cover 9 month contract) TIME FRAME: 09:00am - 17:30pm Monday to Friday (30 minute lunch) Salary: Neg on experience GPS Recruitment are recruiting for a Customer Service specialist to cover maternity for 9 months based in Milton Keynes. Working for a luxury goods business you will act as the point of contact for customers via email, telephone and be responsible for processing orders that come in from the Sales network. ROLE & RESPONSILIBITIES: Point of contact for customer queries: email, telephone & face to face Answer queries or pass on to the appropriate department Receiving & processing orders Create, amend and send sales orders in the ecommerce company platform to customers Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails. Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders. Providing general sales support from an office level. Bi-Weekly catch up calls with the Sales Reps Quarterly calls with Key Account customers to discuss needs / updates / sell through etc. Product Launches with Marketing for online retailers and other wholesale customers Organising returns for all Wholesale customers with credit memos EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer. DESIRED ATTRIBUTES: Strong Computer / Tech skills – Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint. Attention to detail is a must Good time management Ability to communicate well with all internal departments Good, professional telephone manner Confidence to speak to a wide range of customers on the phone, emailing & face to face