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Receptionist
Monday - Friday
Profile
As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through service and performance is what is required to create an authentic experience.
Reception Desk Management
* Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
* Ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely manner.
* Ensure that waiting visitors are kept informed of any delays and ensure client comfort.
* Answer and direct incoming calls in a courteous and efficient manner.
* Maintain an organised and tidy work area – including the front desk, seating area, meeting rooms and the client suite kitchen.
* Provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
* Proactively assist with any client events.
* Ensure that all required hospitality is served promptly and to the highest standards.
* Anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded.
* Carry out regular checks of the meeting rooms on site to ensure correct set up and readiness for client use, including rearranging furniture and room layouts as required.
* Replenish meeting room stationary as required.
* Ensure all audio-visual equipment is working and provide support when required.
* Ensure the local Workplace team are made aware of any maintenance issues requiring attention.
* Maintain appropriate stationery stocks in the reception area.
* Provide training for new team members and temporary team members.
* Collate all reception and hospitality statistics and forward to the Regional Workplace Manager on a weekly basis.
* Ensure Reception Operating Procedure manual is kept up to date at all times.
Health and Safety
* Always work in a safe manner and report any hazards to the local Workplace Team immediately.
* Follow all Health and Safety instructions as directed by the local Workplace team.
* Attend all statutory Health and Safety training.
* Ensure all catering and fridge temperatures are appropriately tested/recorded to comply with statutory legislation.
* Liaise with the trained first aider if a visitor should fall ill or have an accident and ensure all the relevant paperwork is completed for EY.
Security Awareness
* Monitor and control access to the premises, following established security protocols.
* Report any incidents to the local Workplace team and/or building security as appropriate.
* Verify visitor credentials and issue visitor badges as necessary.
* Remain vigilant for any suspicious activity and report concerns to appropriate personnel.
Customer Service Excellence
* Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
* Offer accurate information about the company, its services, and facilities.
* Maintain electronic and physical filing systems to ensure efficient record-keeping. Handle inquiries and resolve issues promptly and effectively, maintaining a high level of professionalism at all times.
Administrative Support
* Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms.
* Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
* Receiving daily parcel deliveries and ensuring the recipient is made aware.
* Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
* Keeping the front of house QHSE folder and documentation up to date.
Existing Mitie Colleagues
* Please ensure that you discuss your application with your current line manager before formally applying.
* Internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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