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Membership Experience Host - Everlast Gyms, Newport
Client:
Frasers Group
Location:
Newport, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ba8c9dfc7bc1
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Main Duties and Responsibilities:
* Maximise every member and guest’s experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Be a competent key holder of the club, covering shifts as needed.
* Have a good understanding of the membership software system.
* Stay up to date with current Fitness Challenges, Class descriptions, and gym floor focus and participate in these.
* Support the Fitness Manager with Gym Floor activities.
* Experience the products and services on offer.
* Ensure the cleanliness of the facilities is always above expectations by actively participating in the upkeep of the club.
* Drive the secondary spend KPI targets.
* Competently handle member complaints and ensure the relevant manager is informed.
Qualifications:
* Outgoing personality with a positive mindset.
* Competent with all administrative duties.
* Driven and ambitious with a keen desire to learn and develop specific competencies for the role.
* Willing to participate in learning and development opportunities to progress your competencies and career.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts as needed and take on additional duties to support team members.
* Target-focused to support the club with sales and retention for business success.
Additional Information:
To learn more about the great things our brand does, please visit our LinkedIn page.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience is unrivaled. To make the most of it, you need to live and breathe our principles:
* Think without limits: Think fast, think fearlessly and take the team with you.
* Own it and back yourself: Own the basics, own your role and own the results.
* Be relevant: Relevant to our people, our partners, and the planet.
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