4 days ago Be among the first 25 applicants
Department Head: Senior Transactional Services Manager
Location: Office
Objectives of the role
* Promote a proactive Credit Control function.
* Responsibility for overseeing cash collection and minimising bad debt.
* Ensure that the provision of goods/services on credit terms is at a level that maximises turnover with minimum risk to the business.
* Ensure that the personnel within the team are fully trained, adhering to the department’s processes, meeting objectives, coached and developed.
* Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained.
Key Responsibilities
* Organise the day-to-day tasks and resources across the team to ensure objectives are met.
* Monitor KPIs to ensure the team is meeting targets and provide additional support as required.
* Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent.
* Ensure all ex-licensee accounts are reconciled and either settled or passed to the debt recovery Credit Control team within 28 days of exit.
* Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice.
* Monitor and assist team members to resolve disputed invoices.
* Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs.
* Monitor and assist completion of credit approval checks for new and existing customers.
* Monitor and action limited company notifications.
* Attend and contribute to cross-business project groups as required.
* Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business.
* Monitor and attend Credit Control/BDM fortnightly reviews.
* Provide organisation for and attend monthly debt reviews and ensure action points are followed up.
* Attend regional meetings and promote “days in trade” as and when required.
* Provide cover, where necessary, for Credit Controllers when absent.
* Deputise for Credit Control Manager when absent.
* Adhere to and promote the department’s GDPR policies.
* Other ad hoc duties including covering other departmental roles and tasks as required.
Skills and Experience
* Minimum of 3 years credit control experience, preferably in a similar environment.
* Minimum of 3 years supervisory experience, preferably in a similar role.
* Intermediate/Advanced Excel skills.
* Experience of product release decision-making.
* Excellent communication skills and demonstrably effective negotiation skills.
* Strong organisational and time-management skills.
* Highly self-motivated and adaptable to change.
* Able to display and promote a proactive, positive, professional team atmosphere and engage with our values.
Working Arrangements:
This position is Head office based with the expectation of office working for 5 days per week.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Food and Beverage Services
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